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(This measure has not been amended since it was introduced. The expanded summary of the House passed version is repeated here.)
No Veterans Crisis Line Call Should Go Unanswered Act
(Sec. 2) This bill directs the Department of Veterans Affairs (VA) to develop a quality assurance document for carrying out the toll-free Veterans Crisis Line (VCL), which shall: (1) outline performance indicators and objectives to improve the VCL, including at backup call centers; (2) include time frames to meet such indicators and objectives; and (3) be consistent with guidance issued by the Office of Management and Budget.
The VA shall develop a plan to ensure that each telephone call, text message, and other communications received by the VCL, including at backup call centers, is answered in a timely manner by a person, consistent with the guidance established by the American Association of Suicidology. The plan shall include guidelines for periodic VCL testing.
The VA shall submit the document and plan within 180 days.
Written by the nonpartisan Congressional Research Service, describing H.R. 5392 as public Law on Nov 28, 2016. It is not the text of the measure; a later amendment may have changed what it does.
House Sep 26, 2016
No Veterans Crisis Line Call Should Go Unanswered Act
Passed · Two-thirds required
357 Yea 0 Nay 74 not voting
Crossed both parties No voting member broke with their own party.
DemocratsRepublicansFilled: YeaRing: NayGrey: not voting or present
431 members on this roll call, from the official House record. Party majorities need at least five voting members, so an independent never counts as breaking with a party.
Signing on is not a vote: a member can cosponsor H.R. 5392 and vote against it. 0 signed when it was filed.
Organizations that named H.R. 5392 in a lobbying disclosure. Only those that cited the bill by number appear, so this is a floor, not a full list.
15 disclosures name this measure. Retrieved from LDA.gov on 2026-10-05. Senate Office of Public Records cannot vouch for the data or analyses derived from these data after the data have been retrieved from LDA.gov.