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(Sec. 1) This bill prohibits the Department of the Treasury from paying a bonus, award, or similar cash payment to any Internal Revenue Service (IRS) employee until Treasury develops and submits to Congress a comprehensive customer service strategy that has been reviewed and approved by the Treasury Inspector General for Tax Administration.
The strategy must include: (1) appropriate telephone and correspondence levels of service; (2) a thorough assessment of which services the IRS can shift to self-service options; and (3) proposals to improve customer service over the short-term, the medium-term, and the long-term.
In developing the strategy, Treasury must consult with the National Taxpayer Advocate.
Treasury must submit semiannual reports to Congress on the status of its customer service strategy and actions taken to improve customer service.
(Sec. 2) No additional funds are authorized to be appropriated or otherwise made available to carry out this bill.
Written by the nonpartisan Congressional Research Service, describing H.R. 4890 as passed House amended on Apr 21, 2016. It is not the text of the measure; a later amendment may have changed what it does.
House Apr 21, 2016
To impose a ban on the payment of bonuses to employees of the Internal Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy
Passed
260 Yea 158 Nay 15 not voting
Party-line vote 22 of 418 voting members broke with their own party: 22 Democrats.
DemocratsRepublicansFilled: YeaRing: NayGrey: not voting or present
433 members on this roll call, from the official House record. Party majorities need at least five voting members, so an independent never counts as breaking with a party.
Signing on is not a vote: a member can cosponsor H.R. 4890 and vote against it. 0 signed when it was filed.
Organizations that named H.R. 4890 in a lobbying disclosure. Only those that cited the bill by number appear, so this is a floor, not a full list.
7 disclosures name this measure. Retrieved from LDA.gov on 2026-10-05. Senate Office of Public Records cannot vouch for the data or analyses derived from these data after the data have been retrieved from LDA.gov.